Critical incidents involving students
Student wellbeing and safety is taken very seriously by the University. Find out more about the processes in place relating to critical incidents.
Definition of critical incidents
A student critical incident is defined as an unanticipated, major, personal event with a widespread and traumatic effect on students. It is likely to have a stressful impact on the University community and will require immediate action.
Processes
The University has a framework for managing all critical incidents. Relevant teams, or on occasion, external agencies, are involved in the response and follow-up of critical incidents. For example, in cases of student suicide or suspected suicide, the University works closely with Te Whatu Ora—Health New Zealand.
The University is strengthening collaboration with community partners to improve responsiveness to critical incidents.
Reporting
The Pastoral Care Code requires the University to report annually on Student Critical Incidents over the past year.
Read the Critical Incidents—2023 overview.
Support available to students
The Student Interest and Conflict Resolution (SICR) team is a central point for students to receive advice and support when responding to threatening, inappropriate and concerning behaviour.
By identifying concerns early, SICR works across Te Herenga Waka to respond and resolve issues in a supportive and non-adversarial manner. They assess risks, identify support needs, and work alongside students and others to ensure a safer community.
The University has resources to help keep students happy, healthy and safe while they study—whether that's physical or mental health, or general wellbeing. This includes on-campus medical care, counselling and recreational activities.